Warranty Support & Standard Return Policy
Mega-Catch™ Mosquito Traps are subject to a one year warranty against defects in material and workmanship. In such cases the manufacturer will furnish a replacement product or parts on the warranty terms contained on the warranty card which accompanies each trap.
Warranty or Service Contact Information
USA & Canada:
Toll-free: 1 800 731 3946
Email: info@megacatch.com
All Other Countries:
Tel: +64 9 358 1959
Fax +64 9 358 1958
Email: info@megacatch.com
Standard Return Policy
Mega-Catch™ has the following Standard Return Policy:
- You must contact us for a Return Product Authorization number (“RPA#”) before returning any product. The RPA# will tell you where to return the product. Do not return to point of purchase. Email us at info@megacatch.com to receive an RPA# within the 30 day return period.
- Products must be returned in the original manufacturer’s box, with all parts and documentation, and in a clean and undamaged condition, and packaged INSIDE an outer shipping box. Returns must be made within 30 days of invoice/shipping date. No returns or credit requests will be accepted after this 30 day period.
- Returns must be shipped freight paid with the RPA# marked on the outside of the shipping box. Returns sent freight forward will not be accepted and will be returned, freight collect to you.
- Returned products will be credited at the original invoice price paid to us less freight and handling charges and a 20% restocking fee.
- Credits will be issued within 10 business days after receipt of products which meet return requirements.
- This return policy is separate from any rights under our One Year Limited Warranty.